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Wisconsin’s Accessibility Specialists Since 1957

Helpful Elevator Sales & Service in Wisconsin


My guys Leo and Jeff were amazing. Purchasing a condo with a Waupaca elevator. Talked with Leo and he informed me of what I need and took care of everything. Then he sends Jeff to service it. Awesome guy. Filled me in on everything my Waupaca elevator has. These two guys are lifesavers and went above and beyond the call of duty. Thanks Leo and Jeff. Going from 1st to 2nd floor now.

I have had a Waupaca elevator for twenty years and it has served us well. It occasionally needs service, however, and the guys from Wisconsin Sales and Service do a great job. They were just here today--came on time, worked quickly, cleaned up and were on their way. Given the age of the equipment, I have them come every year just to keep things running smoothly. I am very satisfied with their service.

Today we had Jeff from the Appleton office service our elevator.  He was polite and courteous.  He explained everything he was doing and its purpose.  He was neat, organized and methodical.  We would recommend him to anyone.  We look forward to his next visit.  He did a great job and answered all our questions.

from start of the installation to the service, jeff and leo have been wonderful to deal with.  we installed a 3 floor elevator fall of 2016; the specifications for the shaft were spot on; our builder had no issues whatsoever working with waupaca, so the elevator install was a snap and was done in 3 days.  the job was on time and slightly under budget; we were even out of the country when they installed it. leo and jeff returned to make sure we understood how to use it.  the shafts got dusty during the rest of the home remodeling and the elevator started to make a noise.  leo and jeff again returned and in 15 minutes had it working noiselessly again.  great folks to work with.

Arrived on time and finished in a half hour. Very courteous and helpful.

Dear Waupaca Elevator,

"Enclosed is my check, payment in full for the recent service of my elevator.

Thank you so much for your prompt and excellent service. I truly do appreciate you taking care of my elevator in time for my guests to be able to take luggage up and down from my second story."

Mrs. Shirley P.

Waupaca Elevator,

"Our new elevator is wonderful! Your installers were very helpful and we enjoyed working with your entire team – very professional!"

Tom & Midge M.

elevator service

Dear Waupaca Sales and Service,

"It is my pleasure to let you know how happy I am with my new Bruno Chair Lift. I found your communication and attention to detail throughout the whole process to be simply excellent. I am very pleased with the reliability of my chair lift. It has been everything that I had hoped for. I will highly recommend working with your company!"

John K.

Dear Waupaca Elevator,

"As a developer/building contractor, I would like to express my sincere thanks to the team at your Wisconsin Sales and Service division. You’ve done an outstanding job on every project we’ve had over the last 10 years in addition to supplying reliable, high quality products and superior service. 

We have worked with many subcontractors on both small and large projects, but the knowledge and understanding your team possesses about your product and service is exceptional.

It has been, and will continue to be a pleasure doing business with Waupaca Elevator. I highly recommend your company to anyone that is looking for professional results."

Thomas H.
Real Estate Developer/General Contractor

Dear Waupaca Elevator Wisconsin Sales and Service,

"As a builder, we have installed several different models from the Waupaca Elevator lineup. We love the different cab styles and finish options you provide to fit the range of homes we build.  We have also been very pleased with your install team and the exceptional service and follow-up they provide.  I highly recommend Waupaca Elevator."

D&D Carpentry

"Having an elevator in our ranch home makes accessing our basement enjoyable and so easy to move things between floors.  Plus it is less wear and tear on my artificial knees."

"The service Leo provided was exceptional and we appreciated it very much."

Dave & Beth Stelter

"We are so happy with our Waupaca Elevator! Even though our house is only one story, adding an elevator eliminated accessibility concerns to the basement. The elevator is beautiful in addition to functional and so quiet. No more worries about getting my husband in his wheelchair down to the basement in the event of a tornado and how happy he is that he can once again access his entire home with ease. In addition, I no longer need to carry items up and down the basement stairs....I love it!

Thank you to everyone involved, your service and product is outstanding."

Nancy Roth


We had a great experience working with the Waupaca Elevator Co.  The Wisconsin Sales Manager, Leo Lopez, is very knowledgeable about the elevators and all of the state codes required to install an elevator in Wisconsin.  The people that installed the elevator were great.  They arrived when they said they would and worked until they were finished.  It was obvious that they knew what they were doing.  We were very curious during the installation and they made sure we knew what they were doing.  Along with the manuals, we were given great directions for operating the elevator when it was completed.  Leo checked with us several times since the elevator was installed to make sure we were happy and everything was working properly.  We definitely would recommend Leo and the Waupaca Elevator Co. to anyone who would like to install an elevator in their home.  We feel fortunate to live in Wisconsin and have such an excellent company manufacture and install elevators in our state.

 Just a note to let you know about the great service we received from Jeff at our service call an Wednesday, April 6th. He was very friendly, informative and patient. We asked alot of questions about how the elevator works and how to use and maintain it. He answered all our questions and then some. We were very impressed with his attention to cleanliness while he was working. We have peace of mind now that everything has been checked out by Jeff. It was a pleasure working with him. I hope he is there for a long time.
Thank you, Al and Ruth Seckinger

Excellent product. installation, and service from the planning stages through implementation.  Nice addition to our home.

Great Experience. I'm now a customer and fan!  Glad I found Waupaca Elevator Company!

Wisconsin Sales & Service were terrific.  They answered all our questions about the project in advance and kept us informed about when they would arrive.  The work was complicated and they sent knowledgeable, skilled and experienced personnel.  The maintenance was done carefully, thoroughly and (especially important to us) neatly.  They explained what they were doing and why.  We would definitely recommend them and will be signing up for a maintenance contract.

Dear Waupaca Elevator,

Thank you so much for your prompt and excellent service. I truly do appreciate you taking care of my elevator in time for my guests to be able to take luggage up and down from my second story."

Jeff was extremely professional while servicing our lift at Calvary Bible Church in Marshfield.  He addressed our concerns along with doing preventative maintenance

Karyn S

Jeff an Adam did a great job. The problem I called about was fine today - -- Sorry. However, they fixed everything that he noticed that needed to be updated. I feel good knowing they're taking care of my elevator. Makes me feel safe. They were both very courteous and professional. Thank you.

                “We live in Chesapeake, Virginia and decided to build a second home in Hayward, Wisconsin in early 2014.  Looking toward the future and wanting to accommodate our two dachshunds who are stairs-challenged, we wanted to include an elevator in the new home.  We began designing our home in April and after consulting with an elevator company in Virginia and doing some on-line research, we contacted Waupaca Elevators in Appleton, Wisconsin.  Because of the distance involved, we were not able to visit Waupaca so all communications were by telephone and email.  Their web site was extremely helpful to me as their installation and sales brochures are all available there and are highly detailed.  Since our home project from start to finish took just over two years, there were personnel changes at Waupaca and with our home architects that added to our challenges.  Also, our General Contractor had never before built a home to accommodate an elevator.  The whole team worked through all the challenges, including a couple of on-site visits by the Waupaca sales representative, and the end result in June 2016 was a beautiful new home with a four-level, double door elevator.  There were some start-up issues as the home and the elevator shaft are wood construction, meaning that operating clearances changed as the wood dried out and the home settled, but the Waupaca tech rep came out on two occasions to make adjustments and instruct us in the best use of our elevator.  Overall, we are extremely pleased with Waupaca and their support and would recommend them to anyone desiring a residential elevator.”

We now use the elevator 10 - 15 times per day and we are very happy with it overall. I imagine that as we grow older it will prove its value by allowing us to stay in our beautiful new home for many years even as navigating the stairways grows more difficult. Thanks again for your help.

   Leo Owens

Julie Knoke

Excellent service.  Knowledgeable employees, professional, excellent time installing, absolutely would recommend.

I had Adam and Jeff do the yearly maintenance and replace some seals and hoses.  They called a day before the appointment to confirm, showed up at the designated time and performed the maintenance.  I was very happy to see them clean up after themselves.   I strongly recommend Waupaca Elevator and recognize their professional employees.

Leo and Jeff came to my home this morning to install a Harmar Pinnacle chair.  They did a beautiful job.  They answered our questions and place the chair so that our basement door would close.  They are fast and clean up behind themselves.  I Love my new chair and the two year free service which include a yearly check up on the chair.  Also Leo the sale person did not rush or push me into buying from them.

Great company. Professional and knowledgeable. I am so glad I upgraded to the auto-door and a few other upgrades; very worth it. Installers were also professional and friendly. We are very happy we put in an elevator. It has been a "back-saver" for my husband. What a breeze to haul stuff from the basement to the first and 2nd floor. Thank you Leo, and Waupaca Elevator, for a great experience and a great elevator.
Julie & Gerard

They were very professional, cleaned up after themselves, did a great job, and in a short amount of time.  They definitely knew what they were doing.  They were thorough in explaining the operating procedures.

Dear Leo,
We just wanted to thank you for all your help with our elevator shaft. We want you to know we greatly appreciated it!
Rick & Beth Romenesko

My husband and I just want to let you know how extremely satisfied we were with the staff that came out to install our elevator and also the staff that came to set it up for inspection and give us final instruction for operation.  Every person that came was always courteous and neat.
We are enjoying the elevator immensely and found training our dogs to ride on it simple.  The elevator moves so smoothly that neither dog gets anxious during the ride and know which way to turn when they get on.  It has proved to be an very wise investment.

Jeff came out for our annual service & inspection today.  He took the time to review all of the safety features of our elevator, and was courteous and professional.  I would highly recommend Waupaca Elevator Company!

My experience with Waupaca Elevator has been nothing but positive, from Leo coming to the house on time when he said he would, to the technician installing my stair lift professionally and efficiently.  When he first arrived, he realized he needed a longer rail than he had with him.  He immediately called the office.   After explaining to me what the problem was, he left promising to return that day and install the lift even if it would be getting late.  Lo and behold, he actually did come back later in the afternoon and worked hard to get it installed quickly and  properly.  I will enjoy using my new lift chair and would recommend this company and the people who work there to anyone.

Great service and much appreciated.

Thanks Jeff for all the help with elevator service today!  I learned a lot about my elevator that I did not know.